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Every Singaporean knows about 4D and TOTO, but how well-informed are you about the establishment that provides them? Here are 10 facts about Singapore Pools you might not have known before.

Singapore Pools was launched by the government on 23 May 1968 as a pragmatic measure to counter illegal gambling activities while offering people an alternative betting outlet. Although operating commercially, Singapore Pools remains a non-profit organisation which donates its surpluses back into society via the Tote Board.

Yeo’s first task as the new President and CEO was to overhaul Singapore Pools’ customer touchpoints, which had become predominantly counter-service based and in-person. To address this, digital channels and a mobile platform were quickly launched for customers to register, manage accounts and place bets online. Furthermore, more football leagues and markets were added so as to accommodate more players.

In 2020, their hard work paid off when they won Employer of Choice (Silver) and Employee Engagement (Bronze) at the 15th Singapore HR Awards hosted by Singapore Human Resources Institute. Furthermore, it became the first organisation ever awarded an NS Mark (Gold) accreditation for energy-efficient data centre operation; furthermore being one of the pioneer organisations to attain BCA Green Mark Gold Plus status in Singapore.

Yeo fostered an environment of openness and transparency, encouraging staff members to express their opinions and ideas with him. He set up forums where staff could present new initiatives; those which proved most promising were included into the company’s ongoing strategies.

In 2022, the company continued its pursuit of innovation and expansion of their roster of products by being first to introduce iTOTO and Group TOTO, two ways of sharing betting among multiple people simultaneously, as well as being certified at Level 4 of the World Lottery Association Responsible Gaming Framework – thus meeting and exceeding their highest standard for responsible gaming practices.

Singapore Pools takes pride in providing an environment in which its employees and the wider public can gamble responsibly and safely. A team of gamification officers review games and promotional material in order to avoid addiction while keeping the environment safe for everyone.

Singapore Pools also offers several support channels that can be accessed via email and phone, providing those not comfortable with physical processes a way to seek assistance. Furthermore, this service is offered in both English and Chinese and customer support representatives are very helpful when answering your queries promptly or helping solve problems that may arise during use of the site. You may even ask their agents for tips and advice that can help improve your game and increase chances of winning! You can learn more by visiting Singapore Pool’s official website.